This site is operated by the Psoriasis and Psoriatic Arthritis Alliance which
is also known as PAPAA and is a registered charity in England and Wales No:1118192
and a company limited by guarantee No: 6074887, whose registered office is Acre
House, 11-15 William Road, London NW1 3ER.
If you continue to browse and use this website you are agreeing to comply with
and be bound by the following terms and conditions of use, which together with
The term 'PAPAA' or 'us' or 'we' refers to the owner of the website. The term
'you' refers to the user or viewer of our website.
We will endeavour to deal with your enquiries in a timely and courteous manner.
PO Box 111,
Physical address: (Visits by prior appointment only)
Unit 3 Horseshoe Business Park,
Tel: 01923 672837 Enquiry line open 9:30am - 4:30pm weekdays.
(Answer phone operates out of hours)
Fax: 01923 682606
The following terms and conditions of use apply:
The content of the pages of this website is for your general information and
use only. It is subject to change without notice. Goods and services are for
education purposes and include: information leaflets, magazines, books, training
programmes, video content, audio content and images. From time to time we may
include material for promotional and awareness programmes, which may include:
clothing (T-shirts, caps etc.) pens, pencils, key rings and other similar items.
Please note this list is not exhaustive.
The prices of the goods are displayed in pounds sterling. Prices are subject
to change without notice. PAPAA is not registered for Value Added Tax (VAT),
therefore the price listed is the price you pay. We may from time to time offer
discounts or website users offers. These will be limited and we may withdraw
these without notice.
The cost of delivery is included in the prices listed, although we may limit
the amount that can be ordered for free items or may despatch these in small
We reserve the right to refuse large requests for free items, if we believe
these will be used in an inappropriate manner, or is not inline with the philosophy
of the charity as listed in our aims and objectives.
Payments can be made by cash in person (no liability will be accepted for cash
lost in the post), by cheque, credit card, debit card, bank transfer. We reserve
the right to refuse payments for any goods or services.
All goods and services must be paid for in advance. All goods remain the property
of PAPAA, until cleared funds appear in our accounts. If goods are delivered
and subsequently these were found to be obtained using fraudulent methods, PAPAA
reserves the right to pursue recovery of the goods or compensation for loss
Goods will be despatched within 30 days of the order being processed, most
orders if goods are held in stock will be despatched within 2 working days.
We will use Royal Mail standard post, unless a request is made otherwise. All
different delivery requests will be charged at an extra cost.
Right to cancel
You can cancel your order at any before you receive the goods, and we will
refund the total price including any delivery charges. If you do cancel but
refuse delivery this will be treated as a breach of contract.
Where goods are lost in transit, we will either send replacement goods or offer
a full refund, including any delivery charges.
Your right to cancel ends seven days after you receive the goods.
Prices are valid on day of display.
Neither we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the information
and materials found or offered on this website for any particular purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors
to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own responsibility
to ensure that any products, services or information available through this
website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice,
which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or
licensed to, the operator are acknowledged on the website. The PAPAA logo is
a Registered Trade mark and cannot be used without our prior permission.
Unauthorised use of this website may give to a claim for damages and/or be
a criminal offence.
From time to time this website may also include links to other websites. These
links are provided for your convenience to provide further information. They
do not signify that we endorse the website(s). We have no responsibility for
the content of the linked website(s).
You may not create a link to this website from another website or document
without PAPAAs prior written consent.
Your use of this website and any dispute arising out of such use of the website
is subject to the laws of England and Wales.
These terms and condition replace all previous versions and from valid from
16th June 2010.
you give PAPAA when you use this website.
PAPAA is committed to ensuring that your privacy is protected. Should we ask
you to provide certain information by which you can be identified when using
this website, then you can be assured that it will only be used in accordance
with this privacy statement.
PAPAA may change this policy from time to time by updating this page. You should
check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 16th June 2010
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers
or other information which we think you may find interesting using the email
address which you have provided.
- From time to time, we may also use your information to contact you for market
research purposes. We may contact you by email, phone, fax or mail. We may use
the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure the information we collect
A cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps
us analyse data about web page traffic and improve our website in order to tailor
it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us
to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other than
the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline cookies
if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be responsible
for the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You should
exercise caution and look at the privacy statement applicable to the website
Controlling your personal information
You may choose to restrict the collection or use of your personal information
in the following ways:
whenever you are asked to fill in a form on the website, look for the box that
you can click to indicate that you do not want the information to be used by
anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time by writing to or emailing
us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties
unless we have your permission or are required by law to do so. We may use your
personal information to send you promotional information about third parties
which we think you may find interesting if you tell us that you wish this to
You may request details of personal information which we hold about you under
the Data Protection Act 1998. A small fee will be payable. If you would like
a copy of the information held on you please write to PO Box 111, St Albans,
Herts. AL2 3PX.
If you believe that any information we are holding on you is incorrect or incomplete,
please write to or email us as soon as possible, at the above address. We will
promptly correct any information found to be incorrect.